Knowledgebase

Notification of Invoices
All accounts with trueWeather are automatically renewed when your subscription contract matures unless your account is canceled by submitting a ticket with our support team. You will receive an invoice for your renewal (7) days before payment of that service is due. This time can be used to update any billing information that might have changed for that account since your last payment. If you have a credit card on file with trueWeather, we will automatically attempt to bill your credit card on the due date. You will be notified if the payment attempt fails.

Service Suspension, and Service Termination
If the invoice ages beyond 7, your account will be suspended until full payment has been received. Your account will continue to be invoiced while suspended until canceled by submitting a ticket with our support team. If your account balance ages beyond 30 days, the service will be terminated and any remaining balance on your existing product subscription(s) will become immediately due and payable.

We reserve the right to terminate any account that violates our Terms of Service at any time.