Wissensdatenbank

How do I change my billing cycle?
You can change your billing cycle from monthly to annually by submitting a ticket with our...

Where can I find your privacy policy?
Our Privacy Policy can be found here.

My account is setup for recurring charges, why am I being contacted to pay?
If our accounting department is notified of a declined charge attempt, for the credit card on...

Why was my payment declined?
Unfortunately, when a bank declines a transaction, our accounting department receives very...

How can I update my billing account settings?
You can update your account information, including any credit card information you have on file...